Frequently Asked Questions
When do I get my order?
Your order will be processed within 1-2 business days with certain exceptions, such as for example collection launch, inventory delays, holidays and during peak sale periods.
For Express post within Australia your order will arrive 2-3 days from dispatch date, Standard Shipping within Australia is estimated 3-7 days and International Postage is dependent on your billing country.
Please note that estimated delivery time is an estimate and that time may vary depending on external factors outside Milbel Swimwear and our courier company’s control. These factors may include, but are not limited to, extreme weather conditions, technical errors and high volume peak periods such as Black Friday Sales, Super Saturday, Christmas and Boxing Day Sales.
Can I track my order?
All orders are shipped with a TRACKING NUMBER based on the shipping service you selected during check out.
Can I change my order?
Before you complete and pay for an order, you can review your order and make changes. You are bound to your order only when you accept it and our Terms and Conditions at checkout.
Milbel Active is not responsible for an order being processed correctly where the consumer has entered incorrect information and you are not entitled to a refund due to incorrect information processed at the checkout.
Can I add products to my order?
How do I cancel my order?
The cost of returning freight is your responsibility. Only when the order in its original condition and has returned to our warehouse will we be able to make a exchange. Please note, we do not accept refunds for change of mind.
Can I change my shipping address?
If your order is already packed and sent, It is your (the customers) responsibility to locate the parcel. Once the parcel has been located you can return it and make a new order, however please be aware you will need to cover the shipping to return the good and for a new order.
Milbel Active is not responsible for an order sent to an incorrectly specified address or name of a customer once the order has been dispatched from our warehouse.
Do you ship to Mail Boxes (PO Box)?
Unfortunately, we would prefer not to deliver to a PO Box outside of Australia.
I have not received my order. What do I do?
Can I have my order delivered to an alternative address?
Yes, you can enter another shipping address in the same country / currency as your billing address.