Frequently Asked Questions

When do I get my order?

Your order will be processed within 1-2 business days with certain exceptions, such as for example collection launch, inventory delays, holidays and during peak sale periods.

For Express post within Australia your order will arrive 2-3 days from dispatch date, Standard Shipping within Australia is estimated 3-7 days and International Postage is dependent on your billing country.

Please note that estimated delivery time is an estimate and that time may vary depending on external factors outside Milbel Swimwear and our courier company’s control. These factors may include, but are not limited to, extreme weather conditions, technical errors and high volume peak periods such as Black Friday Sales, Super Saturday, Christmas and Boxing Day Sales.


Can I track my order?

All orders are shipped with a TRACKING NUMBER based on the shipping service you selected during check out.

Can I change my order?

Before you complete and pay for an order, you can review your order and make changes. You are bound to your order only when you accept it and our Terms and Conditions at checkout.

When you have completed a purchase and received an order confirmation, we begin to process the order in our system and at our warehouse. Once the package has left our hands, there is no possibility to change your order. If you find errors in the specified contact details, it is your duty to contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. immediately. 

Milbel Active is not responsible for an order being processed correctly where the consumer has entered incorrect information and you are not entitled to a refund due to incorrect information processed at the checkout.

Can I add products to my order?

Unfortunately, we cannot add products to an existing order. We recommend that you make a new order and if available we will try our best to ship the orders together. If you have any questions, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

How do I cancel my order?

Please contact Milbel Active immediately if you wish to cancel your order on This email address is being protected from spambots. You need JavaScript enabled to view it. If we are unable to assist in cancelling your order immediately, usually because it has already been packed or shipped, please return your order to us. 

The cost of returning freight is your responsibility. Only when the order in its original condition and has returned to our warehouse will we be able to make a exchange. Please note, we do not accept refunds for change of mind.

Can I change my shipping address?

We process your order within 24 hours (usually), so it's very short of time when you can change or remove your order. If you want to change something, please contact us as soon as possible on This email address is being protected from spambots. You need JavaScript enabled to view it.

If your order is already packed and sent, It is your (the customers) responsibility to locate the parcel. Once the parcel has been located you can return it and make a new order, however please be aware you will need to cover the shipping to return the good and for a new order.

Milbel Active is not responsible for an order sent to an incorrectly specified address or name of a customer once the order has been dispatched from our warehouse.

Do you ship to Mail Boxes (PO Box)?

Unfortunately, we would prefer not to deliver to a PO Box outside of Australia.

I have not received my order. What do I do?

Contact This email address is being protected from spambots. You need JavaScript enabled to view it. and enter your order number and we will assist you. We will do everything we can to locate your order as soon as possible.

Can I have my order delivered to an alternative address?

Yes, you can enter another shipping address in the same country / currency as your billing address.